After first considering some of the challenges of defining and measuring the concept of politeness, the analysis draws on data from the Wellington Language in the Workplace Project to illustrate the value of complementary quantitative and qualitative approaches to the issue of what it means to be polite at work...
Keywords: relational practice, humor, gender, workplace discourse analysis, methodology
01/2005 | Journal of Politeness Research. Language, Behaviour, Culture, Walter de Gruyter