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N. C. Krämer, G. Bente

More than Usability: (Socio-)psychological Aspects in the Evaluation of Antromorphic Interface Agents

Aiming at more intuitive interaction between humans and future information and communication technology, engineers and psychologists have started to adopt principles of face-to-face communication for modern interface design. The use of natural speech, gestures and facial displays in so-called anthropomorphic interface agents (AIA) is considered to bring about specific advantages in user motivation and performance. Research in this field however is unsystematic and does not yet allow for a final judgement of possible gains and losses when implementing the new interface concept in different application areas. The current paper provides a short systematic overview over some crucial determinants in this field. For this purpose we differentiate between independent variables (appearance and behaviour of the AIAs), dependent variables (acceptance, efficiency/effectivity) and moderator variables (user and task characteristics). Against the background of recent results specific research problems are discussed and new strategies are suggested.

i-com, Oldenbourg Wissenschaftsverlag

Print ISSN: 1618-162X
Volume: 00, 01/2001
Pages: 26

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