Companies become more and more aware that portal projects are complex, time- and cost-consuming, with a high risk of failing. Costs and benefits to build up and operate an enterprise portal have to be weighed up in a systematic manner. However, often clear figures describing the economic impact of portal solutions are missing. The goal of this article is to contribute to the decision of how to analyse and evaluate the economic impact when deploying large enterprise portals. For that purpose, we present a procedure model and a classification, where, according to the main portal types B2E and B2C, measurable key factors of portal costs, benefits and risks are collected and structured.
Print ISSN: 1611-2776
Volume: 48, 02/2006
Pages: 099 - 111